Spitz Website Terms and Conditions

Spitz disclaims all liability for any loss, damage or expense however caused, arising from the use or reliance upon the information provided on this website, and does not guarantee the completeness or accuracy of this information.

Pricing

All prices are merely indicative and shall under no circumstances be deemed to constitute an offer to purchase. All prices are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be different to the price of that specific product available in our stores. We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue any element of the website, including any service, price, content, feature or product offered through any of our website. You agree that we shall not be liable to you or to any third party should any of the aforementioned occur.

Discounted or Promotional Periods

Whilst we make every effort to provide you with an offering that covers all our styles during a Sale or Promotional period, we cannot ensure all sizes and styles on offer will be available in all A&D Spitz stores at the time of purchase. We also cannot allow internal movements of stock from store to store during volume sale and discounted periods therefore only available whilst stock lasts. 

Consumer Goods and Services Industry Code

Spitz is bound by the Consumer Goods and Services Industry Code and is a participant in the Consumer Goods and Services Ombud Scheme. An electronic copy of the Code is available at http://bit.ly/1H5GY30.

Complaints Procedure

If you have a complaint about the goods or services provided by Spitz or require information regarding our internal complaints-handling process, please call our customer care team on 0860 109 321 or email [email protected]

Right to Approach The Consumer Goods and Services Ombud

In the event of your complaint against Spitz not being resolved to your reasonable satisfaction within 15 business days of having notified us of it or such extended period as agreed between the Parties, you are entitled to approach the Consumer Goods and Services Ombud within a reasonal time:

Website: http://www.cgso.org.za
Sharecall: 0860 000 272
Email: [email protected] or [email protected]
Fax: 086 206 1999
Physical Address: 
Consumer Goods & Services Ombud
Association House
Bond Street Business Park
374 Kent Avenue
Randburg

Postal Address:
P.O. Box 3815

Randburg
2125

SPITZ- RETURNS POLICY

This returns policy (“Returns Policy”) of A & D Spitz (Pty) Ltd (“Spitz”) and the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) should be adhered to at all times, however some credits can be processed at the discretion of Spitz’s management. This Returns Policy also applies to Lay-By items.

Note: If the merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.

 

1. Non-Defective Merchandise

Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)

1.1. Customers can return merchandise for a refund or exchange within 30 (thirty) days of the date of purchase, provided that:

1.1.1 the merchandise is in its original or the same condition and packaging;

1.1.2 the merchandise has not been worn or used;

1.1.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;

1.1.4 the original till slip, as proof of purchase, is presented;

1.1.5 merchandise sold with promotional gifts is returned together with the promotional gift;

1.1.6 the merchandise is returned in the country of purchase.

 

Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)

1.2. Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:

1.2.1 the merchandise is in its original or the same condition and packaging;

1.2.2 the merchandise has not been worn or used;

1.2.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;

1.2.4 the original till slip, as proof of purchase, is presented;

1.2.5 merchandise sold with promotional gifts is returned together with the promotional gift;

1.2.6 the merchandise is returned in the country of purchase.

 

2. Defective Merchandise
2.1 Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of section 55 of the CPA (“Defective Merchandise”) provided that:

2.1.1. such Defective Merchandise is returned within 6 months of the date of purchase or date of delivery for Lay-By purchases;

2.1.2 the customer presents proof of purchase;

2.1.3.the Defective Merchandise has been used for its intended purpose;

2.1.4 the Defective Merchandise is returned in the country of purchase.

2.2. The provisions of clause 2.1 above apply to all items, including sale items and/or items bought on promotion.

2.3. Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.

2.4. Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:

2.4.1 normal wear and tear;

2.4.2 negligence or damage arising from misuse and/or improper or inadequate care of the merchandise; or

2.4.3 where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.

 

3. Exclusions
3.1. A customer may not under any circumstances return the following:

3.1.1 underwear (in terms of public regulations);

3.1.2 merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation and/or addition has not been authorised and agreed to in writing by Spitz; and

3.1.3 any soiled items (if also not defective).

 

4. Refunds
4.1. In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Spitz will refund the Customer the full purchase price paid for the refunded merchandise, or if the merchandise was purchased on sale or on promotion, then Spitz will refund the Customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:

4.1.1 cash and debit card purchases will be refunded to the customer in cash;

4.1.2 credit card purchases will be refunded to the credit card used to make the initial purchase;

4.1. 3 account purchases will be refunded by crediting the customer’s account; and

4.1.4 Gift Coupon and Gift Card purchases will be refunded either by crediting the Spitz Gift Card used to make the initial purchase, or the issuing of a new Spitz Gift Card (electronic or otherwise).

Customer Care Line 0860 109 321 or [email protected]