SPITZ- RETURNS POLICY
This returns policy (“Returns Policy”) of A & D Spitz (Pty) Ltd (“Spitz”) and the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) should be adhered to at all times, however some credits can be processed at the discretion of Spitz’s management. This Returns Policy also applies to Lay-By items.
Note: If the merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.
1. Non-Defective Merchandise
Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1. Customers can return merchandise for a refund or exchange within 30 (thirty) days of the date of purchase, provided that:
1.1.1 the merchandise is in its original or the same condition and packaging;
1.1.2 the merchandise has not been worn or used;
1.1.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.1.4 the original till slip, as proof of purchase, is presented;
1.1.5 merchandise sold with promotional gifts is returned together with the promotional gift;
1.1.6 the merchandise is returned in the country of purchase.
Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2. Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:
1.2.1 the merchandise is in its original or the same condition and packaging;
1.2.2 the merchandise has not been worn or used;
1.2.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.2.4 the original till slip, as proof of purchase, is presented;
1.2.5 merchandise sold with promotional gifts is returned together with the promotional gift;
1.2.6 the merchandise is returned in the country of purchase.
2. Defective Merchandise
2.1 Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1. such Defective Merchandise is returned within 6 months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2 the customer presents proof of purchase;
2.1.3.the Defective Merchandise has been used for its intended purpose;
2.1.4 the Defective Merchandise is returned in the country of purchase.
2.2. The provisions of clause 2.1 above apply to all items, including sale items and/or items bought on promotion.
2.3. Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4. Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1 normal wear and tear;
2.4.2 negligence or damage arising from misuse and/or improper or inadequate care of the merchandise; or
2.4.3 where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
3.1. A customer may not under any circumstances return the following:
3.1.1 underwear (in terms of public regulations);
3.1.2 merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation and/or addition has not been authorised and agreed to in writing by Spitz; and
3.1.3 any soiled items (if also not defective).
4.1. In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Spitz will refund the Customer the full purchase price paid for the refunded merchandise, or if the merchandise was purchased on sale or on promotion, then Spitz will refund the Customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:
4.1.1 cash and debit card purchases will be refunded to the customer in cash;
4.1.2 credit card purchases will be refunded to the credit card used to make the initial purchase;
4.1. 3 account purchases will be refunded by crediting the customer’s account; and
4.1.4 Gift Coupon and Gift Card purchases will be refunded either by crediting the Spitz Gift Card used to make the initial purchase, or the issuing of a new Spitz Gift Card (electronic or otherwise).
Customer Care Line 0860 109 321 or [email protected]