Spitz disclaims all liability for any loss, damage or expense however caused, arising from the use or reliance upon the information provided on this website, and does not guarantee the completeness or accuracy of this information.
All prices are merely indicative and shall under no circumstances be deemed to constitute an offer to purchase. All prices are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be different to the price of that specific product available in our stores. We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue any element of the website, including any service, price, content, feature or product offered through any of our website. You agree that we shall not be liable to you or to any third party should any of the aforementioned occur.
Whilst we make every effort to provide you with an offering that covers all our styles during a Sale or Promotional period, we cannot ensure all sizes and styles on offer will be available in all A&D Spitz stores at the time of purchase. We also cannot allow internal movements of stock from store to store during volume sale and discounted periods therefore only available whilst stock lasts.
Spitz is bound by the Consumer Goods and Services Industry Code and is a participant in the Consumer Goods and Services Ombud Scheme. An electronic copy of the Code is available at http://www.cgso.org.za.
If you have a complaint about the goods or services provided by Spitz or require information regarding our internal complaints-handling process, please call our customer care team on 0860 109 321 or email firstname.lastname@example.org.
In the event of your complaint against Spitz not being resolved to your reasonable satisfaction within 15 business days of having notified us of it or such extended period as agreed between the Parties, you are entitled to approach the Consumer Goods and Services Ombud within a reasonal time:
Sharecall: 0860 000 272
Email: email@example.com or firstname.lastname@example.org
Fax: 086 206 1999
Consumer Goods & Services Ombud
Bond Street Business Park
374 Kent Avenue
P.O. Box 3815
This returns policy (“Returns Policy”) of A & D Spitz (Pty) Ltd (“Spitz”) and the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) should be adhered to at all times, however some credits can be processed at the discretion of Spitz’s management. This Returns Policy also applies to Lay-By items.
Note: If the merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.
1. Non-Defective Merchandise
Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1Customers can return merchandise for a refund or exchange within 30 (thirty) days of the date of purchase, provided that:
1.1.1 the merchandise is in its original or the same condition and packaging;
1.1.2 the merchandise has not been worn or used;
1.1.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.1.4 the original till slip, as proof of purchase, is presented;
1.1.5 merchandise sold with promotional gifts is returned together with the promotional gift;
1.1.6 the merchandise is returned in the country of purchase.
Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2 Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:
1.2.1 the merchandise is in its original or the same condition and packaging;
1.2.2 the merchandise has not been worn or used;
1.2.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.2.4 the original till slip, as proof of purchase, is presented;
1.2.5 merchandise sold with promotional gifts is returned together with the promotional gift;
1.2.6 the merchandise is returned in the country of purchase.
2. Defective Merchandise
2.1Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1such Defective Merchandise is returned within 6 months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2the customer presents proof of purchase;
2.1.3the Defective Merchandise has been used for its intended purpose;
2.1.4the Defective Merchandise is returned in the country of purchase.
2.2The provisions of clause 2.1 above apply to all items, including sale items and/or items bought on promotion.
2.3Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1normal wear and tear;
2.4.2negligence or damage arising from misuse and/or improper or inadequate care of the merchandise; or
2.4.3where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
3.1A customer may not under any circumstances return the following:
3.1.1underwear (in terms of public regulations);
3.1.2merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation and/or addition has not been authorised and agreed to in writing by Spitz; and
3.1.3any soiled items (if also not defective).
4.1In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Spitz will refund the Customer the full purchase price paid for the refunded merchandise, or if the merchandise was purchased on sale or on promotion, then Spitz will refund the Customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:
4.1.1cash, debit card, gift coupons (in the case of promotions) and/or Spitz gift card purchases will be refunded to the customer in cash or if the customer agrees, the refund may be made in the form of a Spitz gift card (electronic or otherwise) or by crediting the customer’s account;
4.1.2credit card purchases will be refunded to the applicable credit card or if the customer agrees the refund may be made in the form of a Spitz gift card (electronic or otherwise) or by crediting the customer’s account.
Customer Care Line 0860 109 321 or email@example.com
1.Spitz promotions and/or sales (“Promotions”) are conducted by A&D Spitz (Pty) Ltd (“Spitz”) and are subject to these terms and conditions (unless indicated otherwise by Spitz).
2.The Promotion is valid for the period indicated on the point of sale communication (“POS Communication”) and is limited to while stocks last.
3.The Promotion is available at participating Spitz stores in the Republic of South Africa during the period of the Promotion.
4.The Promotion only applies to the specially marked items unless indicated otherwise in store or in the POS Communication.
5.The specific terms of the Promotion are set out in the POS Communication in the participating store.
6.The Promotion is applicable to the marked prices of the applicable items. The Promotion does not apply to merchandise that has already been discounted or is subject to another promotion. The Promotion is not applicable if in conjunction with any other special offer, promotion, discount, voucher or coupon.
7.The purchase price of the merchandise purchased on Promotion will be the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.
8.The benefit of the Promotion cannot be exchanged for cash or for vouchers of any kind whatsoever.
9.Spitz reserves the right to extend, reasonably shorten, suspend the time period of the Promotion and/or terminate the Promotion whenever it should so choose for technical, commercial or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within their sole discretion. The Promotion and any rules, terms and/or conditions in respect thereof may be amended by Spitz, at any time during the Promotion and will be applied and interpreted within their sole discretion. In such an event, all customers participating in the Promotion (“Participants”) waive any rights that they may have and/or purport to have in terms of this Promotion and acknowledge that they will have no recourse against Spitz whatsoever.
10.To the extent permitted by law, Spitz will not be liable for any defects and/or errors in the Promotion or any losses caused by such defects and/or errors or losses arising from incorrect or inaccurate information supplied by Participants.
11.To the extent permitted by law, all Participants indemnify Spitz, their associated, holding and subsidiary companies and its directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from their participation in the Promotion.
12.All Promotion and/or sale items are subject to the Spitz Returns Policy.
13.South African law shall govern these terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
This Lay-By Policy of A&D Spitz (Pty) Ltd (“Spitz”) should be adhered to at all times and is in accordance with the Consumer Protection Act 68 of 2008.
1. Identification documents must be provided for verification on entering into a lay-by agreement (“Lay-By Agreement”).
2. The Lay-By Agreement will state the date when the Lay-By Agreement begins (“Start Date”).
3. A minimum deposit of 25% of the contract price is required.
4. A date of completion must be agreed upon and stipulated in the Lay-By Agreement (“Date of Completion”).
5. The customer must pay the contract price in full on or before the Date of Completion.
6. The item/s will remain with Spitz until the contract price is paid in full.
7. The Date of Completion can be for a maximum 4 months from the Start Date.
8. The item/s will be kept for a maximum of 4 months from the Start Date.
9. When item/s are collected, the identification document, verified in terms of clause 1, must be provided.
10. On cancellation of the Lay-By Agreement before the Date of Completion, a 1% cancellation penalty on the contract price will be charged and the balance will be paid back to the customer in cash.
11. If the contract price is not paid in full 60 business days after the Date of Completion, the Lay-By will expire and a 1% penalty will be charged on the contract price and the balance will be paid out in cash.
12. The 1% cancellation penalty will not be charged if the customer’s failure to complete payment was due to the death or hospitalisation of the customer.
13. Items purchased in terms of a Lay-By Agreement are subject to the Spitz Returns Policy.
1.Spitz Gift Coupons (“the Gift Coupon/s”) are issued by A&D Spitz (Pty) Ltd (“Spitz”) and are subject to these terms and conditions (unless indicated otherwise by Spitz).
2.The Gift Coupon is valid for the period stated on the Gift Coupon.
3.The Gift Coupon may be redeemed against a purchase of Spitz merchandise at a participating Spitz store in South Africa.
4.The Gift Coupon may be redeemed at Spitz stores only.
5.If the purchase is less than the value of the Gift Coupon no change will be given and the Gift Coupon will be considered redeemed in full.
6.Only one Gift Coupon may be used per transaction.
7.All purchases remain subject to the Spitz Returns Policy.
8.The Gift Coupon cannot be redeemed against prior purchases or in conjunction with any other sales, promotions and/or offers.
9.The Gift Coupon cannot be exchanged for cash and/or for vouchers of any kind whatsoever.
10.The Gift Coupon may not be used to make payments into any Kurt Geiger or Spitz account, credit card account and/or a utilities account.
11.Defaced, photographed or photocopied Gift Coupons will not be accepted. Spitz will not re-issue damaged, lost or stolen Gift Coupons.
12.Gift Coupons contain unique identification numbers, barcodes and/or access codes which will ensure that each Gift Coupon is redeemed only once.
13.The safekeeping of Gift Coupons is solely the responsibility of the Gift Coupon holder.
14.Spitz may ask for evidence of your right to use the Gift Coupon before you redeem it and will not be obliged to redeem the Gift Coupon if it was issued in error, where redemption may be illegal or where redemption is practically impossible owing to circumstances beyond Spitz’s control.
15.Spitz reserves the right to extend, reasonably shorten, suspend the time period of this offer and/or terminate the offer whenever it should so choose for technical, commercial, or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within their sole discretion. The offer, Gift Coupon and any rules, terms or conditions may be amended by Spitz, at any time during the offer and up until redemption of the Gift Coupon and will be applied and interpreted within their sole discretion. In such an event, all participants waive any rights that they may have or purport to have in terms of the offer and acknowledge that they will have no recourse against Spitz whatsoever.
16.Spitz reserves the right to verify the identity of the person redeeming a Gift Coupon but is not obliged to do so and will not be responsible and accepts no liability whatsoever if the person redeeming the Gift Coupon is not the person who qualified for the Gift Coupon.
17.To the extent permitted by law, Spitz will not be liable for any defects in the offer and/or any losses caused by such defects and/or losses arising from incorrect or inaccurate information supplied by participants.
18.To the extent permitted by law, all participants indemnify Spitz, their associated, holding and subsidiary companies, and its directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from their participation in this offer.
19.South African law shall govern these terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
20.All terms and conditions can be viewed on our website at www.spitz.co.za.
21.Customer Care Line 0860 109 321 or firstname.lastname@example.org.
1.The Spitz Gift Card is issued by A&D Spitz (Pty) Ltd (“Spitz”).
2.The use of a Spitz Gift Card is subject to the terms and conditions set out herein.
3.Spitz Gift Cards may be redeemed at Spitz and Kurt Geiger stores only.
4.The Spitz Gift Card has no value unless money is loaded onto the card and activated at a Kurt Geiger or Spitz store till point.
5.Please present the Spitz Gift Card to the cashier at the Kurt Geiger or Spitz store for payment of your purchases.
6.Purchases will be deducted from the amount loaded on the Spitz Gift Card until the value reaches zero.
7.You will be required to sign a transaction slip when you make a purchase with your Spitz Gift Card.
8.This Spitz Gift Card can be topped up at any Kurt Geiger or Spitz store. The maximum amount that can be loaded on the Spitz Gift Card is R5 000.
9.All purchases in excess of the Spitz Gift Card balance will be declined.
10.You can check the remaining Spitz Gift Card’s balance at any till point in a Kurt Geiger or Spitz store.
11.The balance reflected on the Spitz system is final and binding.
12.This Spitz Gift Card is only exchangeable for merchandise at a Kurt Geiger or Spitz store and may not be refunded or redeemed for cash.
13.No cash change will be given.
14.The Spitz Gift Card may not be redeemed against purchases made anywhere other than at a Kurt Geiger or Spitz store within South Africa.
15.No remote redemptions are allowed, such as ordering via mail, telephone or internet.
16.This Spitz Gift Card is valid for 3 years from the date of issue and will expire thereafter. Any money loaded on the Spitz Gift Card at expiry will be forfeited.
17.The Spitz Gift Card may not be used to make payments into any Kurt Geiger or Spitz account, credit card account and/or a utilities account.
18.The Spitz Gift Card may not be used for any illegal transactions. It is your responsibility to determine whether a transaction is legal or not.
19.Misuse of the Spitz Gift Card may constitute fraud.
20.Spitz may choose to revoke your Spitz Gift Card at any time to protect our interests.
21.Spitz reserves the right to limit the number of Kurt Geiger or Spitz Gift Cards you may purchase.
22.You are responsible for the safety of your Spitz Gift Card. Should your Spitz Gift Card be damaged, lost, stolen or copied, Spitz will not be liable and your Spitz Gift Card will not be replaced.
23.All purchases remain subject to the Spitz Returns Policy.
24.Customer Care Line 0860 109 321 or email@example.com.